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©2018 BY KINDRED OAK COUNSELING SERVICES, PLLC. PROUDLY CREATED WITH WIX.COM

SCHEDULING AND PAYMENT  FAQS

Your Questions Answered

WHAT ARE YOUR FEES?

Individual sessions are $120 per session. Sessions typically last 45 minutes for children and 50 minutes for adolescents and adults.

HOW DO I PAY FOR MY SESSIONS?

Clients have the option to set up payment via our online patient portal prior to session or pay with credit card, cash or, check at their scheduled appointment.   Payment is due in full at time of services.

CAN YOU TELL ME MORE ABOUT PAYING VIA THE ONLINE CLIENT PORTAL?

Some clients appreciate not having to deal with the awkward end of session payment process. Clients can add their payment information through their online client portal prior to session. Credit cards will not be charged until midnight the day of your scheduled appointment.

DO YOU TAKE INSURANCE?

I am an out of network provider and do not directly bill your insurance. However, many insurance companies will provide out-of-network coverage for fees. I am happy to provide documentation with the required codes and information needed for you to file with your insurance company for reimbursement. As mentioned previously, payment is required at the time of service.

WHY WOULD I NOT WANT TO USE MY INSURANCE?

Some clients choose not to use their insurance for a wide range of reasons. Some popular reasons are:

  • Insurance companies require a diagnosis in order to pay for your session.  What we find is that not everyone who comes to counseling has a diagnosis. Some are just struggling in relationships, in their jobs or working through grief.

  • The diagnosis that is given, will remain on the client’s permanent health record.   This diagnosis will follow the client in school, military, landing federal jobs, security clearances, applying for life insurance, etc.

  • Insurance companies can request the clients’ session notes at any point in time (by using your insurance you waive confidentiality) and many clients feel uncomfortable with this.

  • Insurance companies decide what type of treatment they will cover, what type of treatment they will not.  Example: Many companies will not cover couples counseling, or will not cover specific diagnosis.

  • Insurance companies can limit the number of sessions that a client can have.

WHAT ABOUT PAPERWORK?

It is preferred to have intake paperwork completed ahead of time so that we can make full use of our time together during the intake session. All intake paperwork can be completed online via the HIPAA compliant client portal. A link to create your client portal will be emailed to you after you have scheduled your intake appointment. Copies of the intake paperwork can also be emailed to you upon request for you to print and complete prior to your appointment.  Otherwise, please come 15 minutes prior to your scheduled appointment time so that you may complete the necessary paperwork and we will complete the rest in session. 

A copy of any current custody agreement must be on file prior to a child's first appointment. Many caregivers find it most convenient to bring custody paperwork at the time of the intake appointment.

HOW DO I ACCESS THE CLIENT PORTAL?

The client portal can be accessed at https://kindredoak.clientsecure.me

If it is your first time using the portal, a temporary password will be sent to you using the email you have provided. Please contact me if you have not received this email or are having difficulty accessing the portal.

HOW DO I SCHEDULE AN INTAKE SESSION?

You can contact me directly at (832) 856-4545 or bethany@kindredoakcounseling.com. I will usually be able to return your call within 24 hours. If you leave a message, please let me know what times would be best to call you back. After a brief consultation, we can discuss scheduling your first appointment. Online scheduling is available for established clients.